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The ruler of Dubai, Sheikh Mohammad bin Rashid Al-Maktoum, likes to spy on his own people. In that, he is upholding a modern Arab autocratic tradition. Dubai's ruler, however, is not looking for conspirators, fifth columnists or political opponents. He's looking for talent.
Sheikh Mohammad's "spies," known as "mystery shoppers," fan out across government offices to observe and grade the efficiency, competence and attentiveness of local officials. Those who receive poor marks are quietly rebuked, while those who impress move into an informal Dubai fast-track, receiving increasingly more challenging tasks, greater responsibility and more scrutiny. If they survive those tests they gradually enter the rarefied air of the Dubai high-flyer executives, the dozen or so movers and shakers who are transforming the Gulf city-state into a major regional and global trade, tourism, transport, technology and financial services hub...................
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